Terms of Service

1. ACCEPTABLE USAGE POLICY

The Acceptable Usage policy sets out the terms under which you may use the hosting services we provide. The use of our Hosting Services means that you accept, and agree to abide by all the policies stated below.

1.1 Website Content

The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of PixelW3 or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to PixelW3 or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailing, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, wares, cracks and software serial numbers. PixelW3 will be the sole and final arbiter as to what constitutes a violation of this policy. PixelW3 does not normally monitor the contents of clients’ servers; however, if suspicion occurs, PixelW3 reserves the right to investigate and terminate the client’s subscription to the service.

1.2 SPAM

Unsolicited Email or “spam” originating from a server located on our network or associated with a PixelW3 server is not tolerated. This includes any email that promotes websites hosted on a server located on the PixelW3 network, but is sent from an email address not associated with that account. The client shall not use their PixelW3 services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. PixelW3 reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.

1.3 Backups

PixelW3 provides the tools needed to create backups of account data. It is the responsibility of the customer to keep up-to-date archives of their backed up data. PixelW3 does not take backups of customer websites. Your data is stored on a storage platform with hardware redundancy to protect against data loss through hardware failure but we are not responsible for data loss caused by Customer error.

1.4 Unauthorised Scripts and Executables

The customer agrees not to run any scripts, executables, proxies or other programs or processes on PixelW3 servers that will any way adversely affect the performance of said servers.

1.5 Unlicensed Software

The customer agrees only to use properly licensed third party software on PixelW3 servers.

1.6 Intellectual Property

The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party which violates intellectual property rights. PixelW3 is required by law to remove or block access to any content upon notice of copyright infringement.

1.7 Viruses and other Destructive Activities

Use of PixelW3 systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement.

1.8 Child Pornography

The use of PixelW3 systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law to notify the Police if we become aware of the presence of child pornography on, or being transmitted through our systems.

1.9 Data Warehousing

The servers provided by PixelW3 are intended for web services use only. Any use of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.

1.10 Peer to Peer / File – Media Sharing / Streaming

The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website providing media or file streaming / sharing. Media streaming requires a specific Apache set-up, which we can only provide on our Dedicated Servers.

1.11 Other Prohibited Activities

Engaging in any activity that, at PixelW3 absolute discretion, disrupts, interferes or is harmful to our services, business, operations, reputation, customers or ability of our customers to use our service is prohibited.

1.12 Domain Registration/ Renewals/ Transfer

Domain Registration – In domain registration process PixelW3 may take at least three-seven working days in issuing the elements like holidays, internal processing factor and or more such kind of issues. And in all such type of issues company shall not be responsible if your domain get registered by other third party.


Domain Renewals – Being a client it’s your own legal responsibility to keep track of your services expiry dates. For the convenience, PixelW3 as a company, we may notify you about the expiry reminders through emails, and send the message to your contact rely in our company’s database.


Data Transfer – Due to unpredictable circumstances in the transaction process, no guarantee will be taken that how much amount of time it will take to transfer a domain. If the transfer of the domain is done by PixelW3 on behalf of the account holder a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.

2. Availability, Accuracy & Security of the Website

2.1 The Website is made available free of charge.

2.2 The content on the Website (including, but not limited to, the content of the Announcement, Blogs, Knowledge Base and Service Status sections of the Website) is provided for general information only and is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

2.3 From time to time, we may carry out maintenance or repairs to the Website, or update the Website with new functionality.

2.4 We will use our reasonable endeavours to make the Website available 24 hours a day. We shall not have any liability if the Website is unavailable for any period or at any time.

2.5 Due to the nature of the Internet or technology, we cannot guarantee that the Website will always be available or that your access to the Website will be uninterrupted, timely or error-free. We do not guarantee that the Website will be secure or free from bugs or viruses.

2.6 We may suspend or withdraw from any user access to the Website for any reason, temporarily or permanently, at any time without notice, and you shall not circumvent, or attempt to circumvent, any such action.

2.7 We may impose restrictions for any reason on access to the Website at any time without notice, and you shall not circumvent, or attempt to circumvent, any such action.

2.8 It is your responsibility to ensure that any hardware, software or any equipment that you use is compatible with the Website, and, subject to paragraph 19 below, we shall not have any liability for any damage caused to, or viruses or other information which may effect, any such hardware, software or equipment due to your access to the Website. You should use your own virus protection software.

2.9 We shall not have any liability for the actions of third parties.

3. FEES / CHARGES

With PixelW3 there is only one yearly fee. For domain purchase customer will be liable for the Domain Registration Fee. This varies depending on the TLD but will be clearly stated during the order process.

3.1 Payment of Fees

Currently we accept payment through net banking, credit/debit cards through CCAvenue. We accept all card that CCAvenue accepts. If your payment fails, 7 days following your invoice date, we will suspend your hosting account.

3.2 Partial Renewal

Renewal of domain alone without renewing the hosting plan is not entertained. If you wish to discontinue hosting with PixelW3 you can opt for “Domain Transfer Out Policy”, refer clause number 4.2

4 Cancellations and Refunds

4.1 Cancellations

If you are unhappy with the service provided by PixelW3 during the first 90 calendar days of your hosting, you will be entitled to a full refund of hosting fees. However if you have availed free domain or discounted rate on domain or any other services such as installation of software(s), cancellation will stand void and you will not be eligible to for cancellation at any cause Cancellation is only applicable to new customers and not for any customer who already have a relation with us Domain Registration Fees are non refundable and the domain name will remain registered for the domains term. Once this term has expired the domain can be transferred out.

4.2 Domain Transfer Out Policy

Domains registered, bought under any offer are not transferable though the sole owner is the registrant. To transfer your domain to another hosting provider for any reason, the domain need to be on “unlock” transferable status and EPP code. The EPP key (Authorization code) is one of the safeguards against unauthorized transfers of domain name registrations and it protects your rights as a domain owner. The EPP key is required when transferring .com, .net, .org, .biz, .info .us and other India domains’ tdl like .in, co.in org.in etc. It is not possible to initiate a domain name transfer for these domains without an EPP code. If you have obtained this domain free of cost or at a discounted rate, we can provide you this at a nominal charge of Rs 500/- for both domain unlock and EPP code. To generate EPP code and status change a time period of 24 hours needed once the amount credited.


* 90 Days money back is applicable on hosting only products. Not applicable if opted for free domain or domain at discounted prices. If it’s eligible money will be added to your wallet.
Cancellation policy is only applicable to new customers for testing the server and control panel.